[SOLVED] SSL error when publishing on Shotgrid

#1 · 24. February 2023, 15:07

Greetings everyone,

I am currently grappling with an issue that I am having difficulty comprehending. I am overseeing nine Maya + Arnold-based projects, utilizing Prism and Shotgrid for support.

Each project is staffed by approximately five individuals, including animators, lighters, and compositors. All of these individuals work on the studio network's hard drive, using the same Windows sessions.

Each project has a unique name, and every member of each project connects to Windows using the same session. Unfortunately, only one or two individuals within each group are able to successfully publish on Shotgrid.

I am experiencing an error with the remaining individuals and have been unable to pinpoint the source of the issue despite working with a TD to troubleshoot.

Does this issue sound familiar to anyone in this group?

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#2 · 8. March 2023, 11:17

Solution found!

Even if I was using the most up-to-date API Python version of SG, one certificate was missing on some of the computers.

Downloading it from these command line in elevated admin Powershell.

Spoiler

$cert_url = "https://www.amazontrust.com/repository/SFSRootCAG2.cer"
 $cert_file = New-TemporaryFile
 Invoke-WebRequest -Uri $cert_url -UseBasicParsing -OutFile $cert_file.FullName
 Import-Certificate -FilePath $cert_file.FullName -CertStoreLocation Cert:\LocalMachine\Root

More detailed solution here : https://developer.shotgridsoftware.com/c593f0aa/