At Prism Software GmbH, we are committed to providing our customers with the best digital products and services. We understand that sometimes situations may arise where you need a refund for a purchase you made from us. Please review our refund policy below to understand the terms and conditions under which refunds are granted.
1. Eligibility for Refunds
1.1 Digital Product Requirements: Refunds are applicable to digital products or services purchased directly from Prism Software GmbH. This includes software, downloadable files, online courses, digital subscriptions, and other digital goods.
1.2 Refund Request Deadline: Refund requests must be made within 30 days from the date of purchase. After this period, no refunds will be granted.
2. Grounds for Refund
2.1 Product Defects: If the digital product is found to be defective or not functioning as advertised and the issue cannot be resolved by our support team, you may be eligible for a refund.
2.2 Change of Mind: We understand that sometimes you may change your mind after making a purchase. If you are not satisfied with the digital product and wish to return it for a refund, you may do so within the eligible refund request period. No questions asked.
2.3 Duplicate Purchase: If you accidentally made duplicate purchases of the same digital product, we will consider a refund for the duplicate transaction, provided you notify us within the eligible refund request period.
3. Non-Refundable Items
3.1 Abuse of Refund Policy: Prism Software GmbH reserves the right to deny refunds in cases where we suspect abuse of our refund policy, such as excessive refund requests.
4. How to Request a Refund
4.1 Contact Support: To request a refund, please contact our customer support team at email@example.com within the eligible refund request period. Please provide the following information:
– Your order number.
– Details of the issue or reason for the refund request (optional)
– Any supporting evidence, such as screenshots or error messages (if applicable, optional)
4.2 Support Investigation: Our support team will review your request and the provided information to determine eligibility for a refund. This process may involve an offer to troubleshoot and attempt to resolve the issue before a refund is approved.
5. Refund Process
5.1 Approval: If your refund request is approved, we will process the refund within 30 business days. Refunds will be issued in the same form as the original payment method used during the purchase.
5.2 Notification: You will be notified via email once your refund has been processed.
6. Contact Information
If you have any questions or need further clarification regarding our refund policy, please contact our customer support team at firstname.lastname@example.org.
7. Policy Updates
We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Please be sure to review this refund policy periodically to stay informed about our procedures and requirements for refund requests.
Last updated: 01.11.2023