Shotgun shots to local Error

#1 · 15. March 2021, 9:02

Hi, I tried to sync my shots on shotgun with prism, but some error occured. Please HELP!!

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#2 · 16. March 2021, 14:11

This error will be fixed in the next days in the next version of Prism.

Cheers,

Richard

#3 · 4. June 2021, 19:31

hello Richard,

we are seeing the same error in 1.3.80, has this been fixed ?

cheers,

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#4 · 8. June 2021, 9:57

Hi Richard,

First of all, thank you so much for creating and sharing Prism! We have been using it for quite a few projects and it works great.

However, we are now getting the same issue as what maelfr reported with the same error code. A bit more about our project in case it helps:

It's about 18 shots we are trying to sync from shotgrid to Prism.
Both the Shotgrid and Prism project was created about 1 month ago.
All the shots have standard naming (010, 020 etc.) and have sequences attached to them in Shotgrid.
Syncing shots from Shotgrid to Prism has worked fine for other projects.
We have double-checked the Script API key, project names etc so all of that should be correct.
Were on Prism 1.3.0.80
We are working on Windows 10 Pro.

Just let me know if there is any more information that I can provide to help you with the debug 🙂

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#5 · 8. June 2021, 17:20

the error you have is fixed now in v1.3.0.81. It was caused by a bug when syncing the shot preview images.

Cheers,

Richard

#6 · 9. June 2021, 13:22

That's great. Thank you so much. We updated to v1.3.0.81 and we can now sync shots between shotgrid and prism again.

#7 · 14. June 2021, 13:43

thank you Richard !