Prism | Maya 2020 Crash when saving new version in maya with screenshot

#1 · 21. October 2020, 0:42

Hi,

Maya 2020 Crashes when saving a new version when using the change preview function.

Prism v1.3.0.40
Maya 2020
Windows
Critical

Thanks

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#2 · 21. October 2020, 7:38

I heard this problem from multiple people, but I'm still collection information about it. It doesn't happen on every computer and so far I couldn't reproduce it.

Here is a discussion where the problem got solved in the end, but it's still unclear what it causing it:

https://prism-pipeline.com/forum/topic/crashing-when-taking-the-screenshot/?part=1

If you have any additional information about this crash let me know.

#3 · 22. October 2020, 0:13

ok thank you, how do I find the logs?

#4 · 22. October 2020, 3:31

There no relevant logs for this crash I guess. You can check the Maya crash log at c:\Users\Username\AppData\Local\Temp, but I doubt that it has useful information about this.

Did the take screenshot work for you in the past?

Does it crash in Prism Standalone? (You can test it by capturing a shot preview)

How many monitors do you use?

Have you tried to start Maya with clean preferences, only Prism added to it?

#5 · 22. October 2020, 5:43

Ok,

I can try a few different procedures and see what happens.

Cheers!

#6 · 4. November 2020, 21:46

I experience this also. Maya 2020, Windows 10, 2 Monitor-Setup. Prism Standalone works fine however.

#7 · 24. November 2020, 9:12

i've got the same issue here.
using:
prism v1.3.0.34
maya 2020.2
2 monitor setup
Prism Standalone works fine.

The "take screenshot" function works for me previously when i was using maya 2018.2, prism v1.3.0.34