Maya 2024 Shelf Buttons

#1 · 8. March 2024, 15:50

Hi,

I'm currently testing Prism with Maya 2024, but unfortunately, each Prism tool in the Maya Prism Shelf ends up with an Error message saying:

"Failed to load Prism." and the Details saying: "No problem with Prism could be detected." + extra advise.

I checked the userSetup.py file as recommended and it seems fine. I've also deleted the Prism integration and reapplied it.

I've also tried with the latest Prism version (v2.0.4) and reinstalling the Maya integration afterward, and finally I've tried a clean uninstall / reinstall of Prism.

None of these worked so far.

I'm using Maya 2024.2 on Windows 10.

Thanks for any help,

Thibault

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#2 · 8. March 2024, 15:55

Check your Maya output window (Windows -> Output Window). Probably it has an error at the top.

If you have other plugins installed like Quixel, they might be the reason for the error.

#3 · 8. March 2024, 16:17

Yes ! It helped me find the issue.

Moving from Maya 2018 to 2024, an old userSetup.py I wasn't aware of moved in maya/2024/prefs/scripts and it was in python 2.7 (missing parenthese for the print).

Apparently this userSetup.py was the one it looked for instead of the clean one in maya/2024/scripts.

It resolves my problem, thanks for the quick help!

Thibault