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Error connecting to Shotgun

#1 · 25. July 2019, 12:43

Quote from jem on 25. July 2019, 12:43
Hi Richard,

Thank you for sharing your fantastic pipeline tools.

We have just started using it and we are finding it to be good for what we need so far 🙂

One problem we have had that we are having trouble connecting to shotgun. This has happened on one workstation a little and another workstation all the time.

If we launch the prism browser from the maya shelf , and we right-click on the thumbnail in the prism project browser and select publish to shotgun we get and unknow error. (script pasted below)

It might have something to do with one of our guys creating new test projects and the prism project settings being messed with?

Your help would be much appreciated..

Many thanks

Jem

25/07/19 11:28:14 ERROR - Prism_Plugin_Shotgun v1.2.0.0:File "C:\Prism\Scripts\ProjectScripts\ProjectBrowser.py", line 219, in func_wrapper

return func(*args, **kwargs)

File "C:\Prism\Scripts\ProjectScripts\ProjectBrowser.py", line 4128, in rclPreview

rcmenu.exec_(self.l_preview.mapToGlobal(pos))

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\Prism_Shotgun_Functions.py", line 324, in <lambda>

sgAct.triggered.connect(lambda: self.sgPublish(origin))

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\Prism_Shotgun_Functions.py", line 72, in func_wrapper

return func(*args, **kwargs)

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\Prism_Shotgun_Functions.py", line 596, in sgPublish

sgp = ShotgunPublish.sgPublish(core=self.core, origin=self, ptype=pType, shotName=shotName, task=taskName, version=versionName, sources=imgPaths, startFrame=sf)

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\ShotgunPublish.py", line 86, in __init__

sgData = origin.connectToShotgun()

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\Prism_Shotgun_Functions.py", line 75, in func_wrapper

erStr = ("%s ERROR - Prism_Plugin_Shotgun %s:\n%s\n\n%s" % (time.strftime("%d/%m/%y %X"), args[0].plugin.version, ''.join(traceback.format_stack()), traceback.format_exc()))

Traceback (most recent call last):

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\Prism_Shotgun_Functions.py", line 72, in func_wrapper

return func(*args, **kwargs)

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\Prism_Shotgun_Functions.py", line 356, in connectToShotgun

self.sg = shotgun_api3.Shotgun(sgSite, script_name=sgScriptName, api_key=sgApiKey)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\shotgun.py", line 574, in __init__

self.server_caps

File "C:/Prism\PythonLibs\Python27\shotgun_api3\shotgun.py", line 624, in server_caps

self.info())

File "C:/Prism\PythonLibs\Python27\shotgun_api3\shotgun.py", line 662, in info

return self._call_rpc("info", None, include_auth_params=False)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\shotgun.py", line 3029, in _call_rpc

self.config.api_path, encoded_payload, req_headers)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\shotgun.py", line 3170, in _make_call

return self._http_request(verb, path, body, req_headers)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\shotgun.py", line 3221, in _http_request

headers=headers)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\lib\httplib2\__init__.py", line 1608, in request

(response, content) = self._request(conn, authority, uri, request_uri, method, body, headers, redirections, cachekey)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\lib\httplib2\__init__.py", line 1350, in _request

(response, content) = self._conn_request(conn, request_uri, method, body, headers)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\lib\httplib2\__init__.py", line 1306, in _conn_request

response = conn.getresponse()

File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\httplib.py", line 1123, in getresponse

raise ResponseNotReady()

ResponseNotReady

ReplyForward

Hi Richard,

Thank you for sharing your fantastic pipeline tools.

We have just started using it and we are finding it to be good for what we need so far 🙂

One problem we have had that we are having trouble connecting to shotgun. This has happened on one workstation a little and another workstation all the time.

If we launch the prism browser from the maya shelf , and we right-click on the thumbnail in the prism project browser and select publish to shotgun we get and unknow error. (script pasted below)

It might have something to do with one of our guys creating new test projects and the prism project settings being messed with?

Your help would be much appreciated..

Many thanks

Jem

25/07/19 11:28:14 ERROR - Prism_Plugin_Shotgun v1.2.0.0:File "C:\Prism\Scripts\ProjectScripts\ProjectBrowser.py", line 219, in func_wrapper

return func(*args, **kwargs)

File "C:\Prism\Scripts\ProjectScripts\ProjectBrowser.py", line 4128, in rclPreview

rcmenu.exec_(self.l_preview.mapToGlobal(pos))

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\Prism_Shotgun_Functions.py", line 324, in <lambda>

sgAct.triggered.connect(lambda: self.sgPublish(origin))

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\Prism_Shotgun_Functions.py", line 72, in func_wrapper

return func(*args, **kwargs)

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\Prism_Shotgun_Functions.py", line 596, in sgPublish

sgp = ShotgunPublish.sgPublish(core=self.core, origin=self, ptype=pType, shotName=shotName, task=taskName, version=versionName, sources=imgPaths, startFrame=sf)

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\ShotgunPublish.py", line 86, in __init__

sgData = origin.connectToShotgun()

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\Prism_Shotgun_Functions.py", line 75, in func_wrapper

erStr = ("%s ERROR - Prism_Plugin_Shotgun %s:\n%s\n\n%s" % (time.strftime("%d/%m/%y %X"), args[0].plugin.version, ''.join(traceback.format_stack()), traceback.format_exc()))

Traceback (most recent call last):

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\Prism_Shotgun_Functions.py", line 72, in func_wrapper

return func(*args, **kwargs)

File "C:\Prism\Plugins\ProjectManagers\Shotgun\Scripts\Prism_Shotgun_Functions.py", line 356, in connectToShotgun

self.sg = shotgun_api3.Shotgun(sgSite, script_name=sgScriptName, api_key=sgApiKey)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\shotgun.py", line 574, in __init__

self.server_caps

File "C:/Prism\PythonLibs\Python27\shotgun_api3\shotgun.py", line 624, in server_caps

self.info())

File "C:/Prism\PythonLibs\Python27\shotgun_api3\shotgun.py", line 662, in info

return self._call_rpc("info", None, include_auth_params=False)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\shotgun.py", line 3029, in _call_rpc

self.config.api_path, encoded_payload, req_headers)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\shotgun.py", line 3170, in _make_call

return self._http_request(verb, path, body, req_headers)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\shotgun.py", line 3221, in _http_request

headers=headers)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\lib\httplib2\__init__.py", line 1608, in request

(response, content) = self._request(conn, authority, uri, request_uri, method, body, headers, redirections, cachekey)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\lib\httplib2\__init__.py", line 1350, in _request

(response, content) = self._conn_request(conn, request_uri, method, body, headers)

File "C:/Prism\PythonLibs\Python27\shotgun_api3\lib\httplib2\__init__.py", line 1306, in _conn_request

response = conn.getresponse()

File "C:\Program Files\Autodesk\Maya2018\bin\python27.zip\httplib.py", line 1123, in getresponse

raise ResponseNotReady()

ResponseNotReady

ReplyForward

#2 · 29. July 2019, 23:08

It shouldn't be a problem that you create multiple test projects. I guess you tried to restart Maya and the PC? Which authentication are you using, the script API key or the shotgun user account in the Prism Settings?

Also, which version of Maya are you using? This site contains a table, which indicates that Maya 2016 might have problems when connecting to Shotgun. https://support.shotgunsoftware.com/hc/en-us/articles/360009371913-Insecure-HTTPS-and-Old-Toolkit-Core-Deprecation-May-15th-2019