An unknowen error

#1 · 22. April 2020, 18:38

Hi all
I've got this error many times after using prism syncing with Dropbox

it works well and we can manage the projects, but we've faced this issue recently.

I don't know the reason, maybe this is because there are empty folders

could you help us

Thank you, Richard

Uploaded files:

#2 · 23. April 2020, 5:46

Hey,

I heard of that issue after some recent updates, but I couldn't really reproduce it.

Where are these empty folders you mentioned?

#3 · 23. April 2020, 16:41

Thank you, Richard

The empty folders are in the prism project, where we save the files " the pipeline and the workflow folders "

#4 · 23. April 2020, 16:57

I'm still having problems reproducing it. Does it happen randomly or does it happen every time you are doing some specific action?

#5 · 23. April 2020, 17:04

yes, it happens when I try to open Maya file using a prism also after closing the prism window , it opens after I close the error window many times

#6 · 5. May 2020, 11:06

it works fine now 😀 I don't know the reason

#7 · 5. May 2020, 11:09

Really? I still don't know when it happens so I haven't changed anything to fix it.

Do you have any clue what you did to fix it? Like restarting your computer, opening a different Prism project or updating Prism again?

#8 · 5. May 2020, 11:13

it wasn't a personal case, we are more than 40 artists using Prism and we faced the same issue.