FAQ
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I have a problem or a question about the workflow in Prism. How can I get more information?
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Contact the support using one of the following options:

* email to: contact@prism-pipeline.com
* join the Prism discord server where we can discuss the beta in a private Beta channel.
* use the "Send feedback..." option inside Prism (in the menu bar of the Project Browser)

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I want to test Prism 2.0, but I'm working on a project, which uses Prism 1.x. Can I have multiple Prism versions installed at the same time?
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Yes you can install different Prism versions to different locations on your computer. Prism 2 saves it's user preferences separated from the preferences of Prism 1. Only the startmenu shortcuts and the DCC integrations are referencing to a specific Prism version. To switch your Prism version execute the Win_Setup_Startmenu.bat and the Win_Setup_Startmenu.bat in your Prism installation folder of the Prism version which you want to use.

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Is it possible to open Prism 1 projects with the Prism 2.0 beta?
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At this point it's not possible to open projects with Prism 2.0, which were created using Prism 1.

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When will the beta phase end?
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The beta phase is expected to run until the beginning of November 2023. This is not fixed though and might get changed if needed.

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Is the beta version of Prism 2.0 open source?
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The Prism 2 core application and many plugins are open source under the GNU LGPL v3.0 license. The code isn't available on any public repositories yet, but it will be available on Github after the production release of Prism 2.0. During the beta phase you can inspect and modify the .py scripts in the Prism installation folder if you like to.

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Which plugins will be available as open source after the release of Prism 2.0?
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This is the provisional list of plugins, which are planned to be released open source after the release of Prism 2.0:

- 3ds Max
- Blender
- Deadline
- Houdini
- Maya
- Nuke
- Photoshop
- PureRef

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Which plugins will require a commercial license after the release of Prism 2.0?
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This is the provisional list of plugins, which are planned to require a paid commercial license after the release of Prism 2.0:

- FTrack
- Kitsu
- Launcher
- MediaExtension
- OpenRV
- Project Management
- DaVinci Resolve
- Shotgrid
- Studio
- Substance Painter
- Texture Library
- Unreal Engine
- USD
- ZBrush

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Can I use the beta version of Prism 2.0 for commercial projects?
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Yes you can use the Prism 2.0 beta for commercial projects. It's recommended to test all the features, which you planning to use during the project in advance to make sure it's stable enough for your needs.

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I don't have an active internet connection on my workstation. Can I still use Prism?
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An internet connection is required to install any plugins. You can install Prism and all plugins you need on a workstation with internet and then copy it to the workstation without internet. Plugins which are not open source require an active internet connection and cannot be used without an active internet connection.
To get access to offline licensing please contact the support.

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How can I update my installed Prism version when there was an update released?
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You can update your Prism version in the Prism Hub. You can open the Hub from the "Options" menu in the Prism Project Browser. Alternatively you can download the latest beta installer and install it over the already installed Prism version.