After update to 1.3.0.6 Prism doesn't start

#1 · 19. August 2020, 0:06

Hi there,

I've updated Prism to the latest version, from 1.2. After clicking "Finish" when asked if I want to setup integrations, nothing happens.

I've tried to start the .exe as administrator, but nothing. Even searching "Prism" doesn't show the apps, which is odd, since I have updated it on a second machine and it works properly.

Running the "Win_Uninstall" batch file gives an error "Windows cannot find 'Python37/pythonw.exe'. Make sure you've typed the name correctly, then try again."

Any ideas?

Thanks!

#2 · 19. August 2020, 16:55

I'm not sure what you set up differently on your two workstations, but I heard about a similar problem. It might be caused that the relative paths in the .bat files are not working on your first workstation for some reason. You can try to edit the .bat files and set an absolute path.

For example open this file in a text editor:

C:\Prism\Win_Setup_Integrations.bat

And change:

start Python37/pythonw.exe Scripts/PrismInstaller.py

start C:/Prism/Python37/pythonw.exe C:/Prism/Scripts/PrismInstaller.py

Then save the file and doubleclick it. Don't run it as admin.

#3 · 20. August 2020, 10:29

Thanks for your reply!

Everything is working now.

Cheers!